Survey information and preparation guide

This page describes what you need to do to prepare for a Cold Homes Energy Efficiency Survey Experts (CHEESE) survey, what will happen on the day, and how we will follow up with your progress afterwards.

Contents

  1. Confidentiality
  2. Payment
  3. Preparation
  4. Previous energy use
  5. During the survey
  6. Follow ups after the survey
  7. Subsequently

Confidentiality

Your data remains confidential with The CHEESE Project and we will never share your personal details with third parties. However, in order for us to be able to collect data city-wide on building faults and energy saving, etc. we may use anonymised recordings, photos, and details of the survey for the purposes of analysis, publicity, fund-raising etc. As part of our processes of recording survey outcomes, we may contact you by telephone or email to find out what action has been taken after a survey, and the effects of these actions.

Payment

To save administration time for our largely volunteer staff, we do ask that you pay in advance for your survey. This is priced according to the number of bedrooms plus living rooms, because this affects the time taken on the survey. See our pricing for various sizes of homes.

Please make on-line payments to The CHEESE Project. Sort code 089299, account number 65811564 with your name as reference. Cheques should be posted to: Mike Andrews, General Manager, The CHEESE Project, 28 Seawalls, Seawalls Road, Sneyd Park, Bristol BS9 1PG.

Preparation for the survey

In order for us to conduct an efficient and successful survey, we need you to make some preparations around your home before the survey:

Previous energy use

It is important for us to record data on energy use so that we can measure the impact of our surveys. We want to compare your energy use before the survey with it afterwards. To do this, we ask you to find out your total energy use for the year before your survey. One year after your survey, we will contact you again to ask you to calculate the same figures for comparison.

For the pre-survey use figures, please retrieve energy bills (electricity, gas and possibly solid fuel) for the year period before your survey, or as close as you have records for. For each type of energy, we need to know the total kilowatt hours (kWh) of energy you have used. Please look through your bills and calculate the total kilowatt-hours figures to have them ready with the start and end dates of their period. USwitch has some good information on understanding your energy bills and the figures, but if you are not sure how to calculate these totals, then we can calculate them after the survey with you.

It is important that we collect energy use figures that are based on meter readings, rather than estimates made by the energy provider, so that our analyses are accurate. If you do not have meter readings available, then we can mark the figure as an estimate.

During the survey

Please note:

Follow ups after the survey

One month

We will ask you to feedback on the actions you have taken (or plan to take) as a result of the survey, approximately one month after. We would also like to hear any thoughts or comments you have on the survey and use of the energy-monitoring CHEESE Box.

For reference, you can take a look at the one-month feedback form here. The form can be filled in by you, or by an Energy Tracer on your behalf over the telephone or in person.

One year

We will contact you one year after the survey by telephone or email to find out how you are getting on. We would like to know:

As with the one-month feedback form, the one-year feedback form can be completed by you or by an Energy Tracer on your behalf.

Subsequently

We find that following a CHEESE survey, people may continue to take action for years afterwards, reviewing the video again and again as they gradually deal with the problems it reveals. We will always be glad to hear of your progress in retrofitting and energy/money saving.