Survey information and preparation guide

This page describes what you need to do to prepare for a Cold Homes Energy Efficiency Survey Experts (CHEESE) survey, what will happen on the day, and how we will follow up with your progress afterwards.


  1. Confidentiality
  2. Payment
  3. Preparation
  4. During the survey
  5. Follow ups after the survey
  6. Subsequently


Results of our surveys and follow-ups remain confidential between you and The CHEESE Project, however, in order for us to be able to collect data city-wide on building faults and energy saving, etc. we may use anonymised recordings, photos of structure, and details of the survey for the purposes of analysis, publicity, fund-raising etc.


To save administration time for our largely volunteer staff, we do ask that you pay in advance for your survey. This is priced according to the number of bedrooms plus living rooms, because this affects the time taken on the survey. See our pricing for various sizes of homes.

Please make on-line payments to The CHEESE Project. Sort code 089299, account number 65811564 with your name as reference. Cheques should be posted to: Mike Andrews, General Manager, The CHEESE Project, 28 Seawalls, Seawalls Road, Sneyd Park, Bristol BS9 1PG.

Preparation for the survey

In order for us to conduct an efficient and successful survey, we need you to make some preparations before the survey:

In order for us to be able to calculate the energy saving you may make after the survey, please retrieve energy bills (electricity, gas and possibly solid fuel) for the last three years if they available, or just the last year if not.

We need to know how many kilowatt hours (kWh) of energy you use per year, for each type of energy. Please look through your bills and calculate the total kWh figures to have them ready. USwitch has some good information on understanding your energy bills. If you are not sure how to do this, then we can calculate them after the survey with you.

During the survey

Please note:

Follow ups after the survey

One month

We will ask you to feedback on the actions you have taken (or plan to take) as a result of the survey. We would also like to hear any thoughts or comments you have on the survey and use of the energy-monitoring CHEESE Box.

One year

We will contact you one year after the survey by telephone or email to find out how you are getting on. We would like to know:


We find that following a CHEESE survey, people may continue to take action for years afterwards, reviewing the video again and again as they gradually deal with the problems it reveals. We will always be glad to hear of your progress in retrofitting and energy/money saving.